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Marval MSM has been designed for organsitions that rely on technology to maintain great customer service and value. Organisations are faced with an ever increasing demand for the provision of quality IT services to support expanding business requirements, whilst working within the constraints of limited resources and budgets.

Marval MSM is an IT service management (ITSM) software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of good practice and ITSM standards in order to maximise organisational efficiency and effectiveness and to ensure at all times internal and external customer satisfication.

Marval MSM  will assist customers in providing a cost-effective and reliable technology infrastructure to support front line service delivery and providing opportunities for service improvement:

• Standardise delivery of ICT services and processes
• Reduce cost, generate efficiencies and deliver cost savings through more innovative provision of services
• Promote and support an effective information risk assessment process; enabling informed business decisions to be made and documented