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ITIL-Aligned ITSM Software

Standardise and Optimise the Way

You Deliver IT Support and Services

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ITIL-Aligned ITSM Software

Improve Service Delivery, Automate Your Processes and Support ITSM Industry Standards 

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1989 - 2020

We're Celebrating 30 Years

of Service Management Excellence 

Learn more about our history

ITIL-Aligned ITSM Software, Implemented by Experts

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 aligned, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.

No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.

Marval's ITSM portfolio includes:

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then we're the company to talk to.

Marval MSM IT Service Management Software (ITSM)

Customer Case Studies

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Marval Successfully Recertified For Both ISO/IEC 20000 and ISO/IEC 27001 Standards


After 4 days of intensive auditing with the DNV GL, we have successfully been recommended for recertification against both ISO/IEC 20000 and ISO/IEC 27001 standards. Honouring our commitment to provide our customers with the assurance that...


COVID-19: An Offer of Extra Support For Customers


As the coronavirus (COVID-19) forces global businesses to reconsider policies to keep employees safe, we are continuing our support for our customers by offering all Marval UK customers an uplift in Marval MSM licences for up to three months, at no...


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